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> I NEVER received a thank you from any of these people.

Is it possible that they (perhaps mistakenly) believe that communicating with you could open them up to civil liability?



Or that your email is the actual attack they need to worry about.


> I'm a security researcher and I discovered that your server has been compromised. Click this legitimate link to learn more.


more like "click this legitimate link TO YOUR OWN SERVERS to learn more". Big difference :)


To you. They don't see it.


"Thanks for the info, I'll check this out :)"

There, nothing was admitted.


At least four things were admitted: that you received the information, somebody processed it, the approximate time you received/processed, and the intention to take action.

I would hope any well-intentioned and reputable company would not mind, but some might not want to admit any of that! Plenty of ammo for anyone who subsequently blames you if you then fail to remedy the situation in a timely fashion.


A reputable company that deserves it's reputation is probably not hosting phishers pages on their site. Sure, shit happens, but anything above a micro company that's hosting pages should catch that. The shared hosting company I used caught a breach on my personal page once, another time Google notified me: it's not rocket surgery to catch these things is it.

If the company is too small to monitor their own pages then I'd expect them not to be worried about this sort of liability (ie knowing of a breach, they're too small to be sued for much, presumably: if they were bigger they'd know about it already).


You just can’t tell, when your job is hosting user content, e.g. managed website hosting (cpanel) or static pages (Azure static website hosting). I mention these two companies because I received 2 phishing attempts this week, both pretending to be from Microsoft, with the payload hosted on cpanel and Azure respectively.

Both have an abuse / phishing declaration form online. I signaled both pages, and they are still up for the moment.


> Is it possible that they (perhaps mistakenly) believe that communicating with you could open them up to civil liability?

I'm curious, for vulnerability-by-inaction like this, would there be a legal difference if sent emails were posted to a public blockchain?

The intent being, if you're later sued for harm caused by your compromised hardware / IoT devices, you cannot claim ignorance as easily.

End goal, of course, being that people care more about patching their devices.


I doubt a court would make a distinction. The claimant (plaintiff) would have to prove the defendant knew about the emails being sent to the public blockchain and decided not to do anything about it.

That's not necessarily easy to prove, in the same way the defendant could claim emails were trapped in spam filters, etc. or more realistically, the burden of proof is on the claimant so the defendant wouldn't say anything if they're smart.


Ignorantia juris non excusat.


This is not about of ignorance of the law, so this doesn't apply here.




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