Original spoofing made a little sense in the context of a limited capacity PBX, and a limited capacity exchange providing line grouping and hunt groups. It made sense when it could only spoof to the extent of the branch or local office going out on one consistent number for all the work groups. Sales could always give the number of the local office rather than their desk. A big office might have to have a group of sales numbers. That's the world spoofing came into, and it is long dead.
Most of the responses I see so far don't seem to realise that world ever existed.
The bank/doctor/employer used to call from the local visible office. You'd know if it was the local bank branch, the nearby business office, the card, loan or mortgage centre as they'd all have different PBX spoofed numbers as it was constrained by the line groups. You wouldn't get to know from caller ID whose desk it was.
Let small businesses spoof the least significant digit - yes just ONE, and large businesses two digits. Then it can work like it was meant to, and we can have customer service again.
Most of the responses I see so far don't seem to realise that world ever existed.
The bank/doctor/employer used to call from the local visible office. You'd know if it was the local bank branch, the nearby business office, the card, loan or mortgage centre as they'd all have different PBX spoofed numbers as it was constrained by the line groups. You wouldn't get to know from caller ID whose desk it was.
Let small businesses spoof the least significant digit - yes just ONE, and large businesses two digits. Then it can work like it was meant to, and we can have customer service again.