Probably a lot to do with this. Incentives are probably the strongest driver of behavior in a company, much stronger than any stated strategy.
If people are richly rewarded for launching new products, they'll optimize their work for launching new products, even when that product doesn't make sense, or when more business value could be created by supporting/enhancing an existing product.
For another example, Microsoft's dysfunction and infighting in the Ballmer era can be tied to stack ranking. If your success depends on your peers doing worse than you, you're incentivized to not cooperate at best, snipe and sabotage at worst.
Google absolutely has to change their internal incentives if they want to sustain success into the future. In the case of GCP they're gonna have to start figuring out how they can shift their culture to wooing and keeping enterprise customers. This leak, their culture, and their history is gonna make that a tall order.
If people are richly rewarded for launching new products, they'll optimize their work for launching new products, even when that product doesn't make sense, or when more business value could be created by supporting/enhancing an existing product.
For another example, Microsoft's dysfunction and infighting in the Ballmer era can be tied to stack ranking. If your success depends on your peers doing worse than you, you're incentivized to not cooperate at best, snipe and sabotage at worst.
Google absolutely has to change their internal incentives if they want to sustain success into the future. In the case of GCP they're gonna have to start figuring out how they can shift their culture to wooing and keeping enterprise customers. This leak, their culture, and their history is gonna make that a tall order.