> I paid you $120,000/year for this support contract...
> If I'm playing [sic] for the equivalent of a full time junior developer ...
Equating $120,000/year with a junior developer salary is exactly the kind of tone deaf I see too much of on here[0], but in this instance it plays in favour of your argument.
Depending on exactly where you are in the world - even within the US - $120k might be a much more senior salary, or several developers worth of salaries. It then becomes perhaps even more galling that you're seeing zero service for that outlay.
[0] Yes: I know junior devs in SV might get this but SV is not the world.
Again, this isn't really true although of course there are significant overheads beyond salary. Here are some somewhat UK-centric examples: pension, employer NI, other benefits such as healthcare, office space, equipment, heating and lighting (by which I mean all business utility bills), licenses and subscriptions. Still, the total cost of a junior, even taking all of these into account, is nowhere near $120k anywhere I've worked.
> If I'm playing [sic] for the equivalent of a full time junior developer ...
Equating $120,000/year with a junior developer salary is exactly the kind of tone deaf I see too much of on here[0], but in this instance it plays in favour of your argument.
Depending on exactly where you are in the world - even within the US - $120k might be a much more senior salary, or several developers worth of salaries. It then becomes perhaps even more galling that you're seeing zero service for that outlay.
[0] Yes: I know junior devs in SV might get this but SV is not the world.