Their product is on 95%+ of a huge market worldwide and everyone already uses it and knows about them. They don't need to sell their core product as the OEMs do it for them, and I seriously doubt that their commercials have any real impact on their sales.
The thing is Microsoft have succeeded despite their brand rather than because of it, and the company have long been demonised and seen as the convicted monopolist and stuffy and corporate. Notice how the Microsoft brand is played down on both the Zune and Xbox 360 sites for example.
Trying to humanise the company and making them seem less corporate by giving them a friendly face is probably a good thing for their brand in the long term, will make people associate with their brand more positively and in my view is certainly a better direction than yet another Vista campaign that will do little to raise awareness further and shift very few copies.
The thing is Microsoft have succeeded despite their brand rather than because of it, and the company have long been demonised and seen as the convicted monopolist and stuffy and corporate. Notice how the Microsoft brand is played down on both the Zune and Xbox 360 sites for example.
Trying to humanise the company and making them seem less corporate by giving them a friendly face is probably a good thing for their brand in the long term, will make people associate with their brand more positively and in my view is certainly a better direction than yet another Vista campaign that will do little to raise awareness further and shift very few copies.