I assume you probably mean well and are trying to help the GP, but this comes off as a totally tone-deaf PR response.
The GP doesn't want to create a new profile, but they still want to avoid "clicking delete a zillion times" in their watch history.
In my opinion you should acknowledge that the user has an actual problem that your team could solve by providing them that button THEN offer the workaround of creating a new profile with apologies instead of a potentially snarky smile.
I don't work at Netflix. I'm not Netflix PR. The smile was meant in good spirit to acknowledge the hackiness of the solution. I don't see why this solution doesn't solve the problem. Creating a new profile is effectively the same as resetting your profile. It absolutely is a solution.
Same thing with Facebook or any other service. If you want to "reset" your Facebook profile, just create a new one.
Maybe they mixed up your username with mine? And if this is the Ted Sanders I’m thinking of, good place to mention that you did previously work at Netflix. Offering help with a hacky solution and smiley face would be consistent with the Ted I met.
I was hoping that a benefit of leaving Netflix is that I could finally start offering tips & tricks to people in public discussion threads... but perhaps that was a bad idea after all.
Yes, someone with some basic recommendation engine knowledge please apply! A basic rip-off website streaming site has a better recommendation engine AND ux then this company. Was given a subscruption as a present and it dumped it in the bin a few weeks later after. It seems like the algorithm is a basic highlight whatever scam show is pumped by the bingers at the time. Not even the show i last watched (consitantly everyday) is easy to navigate back to if u close the app. I swapped back to the streaming sites and found more NetFlix content immedataly.
Yup like https://www.wepickflix.com :p - I tried to implemented a "group recommendation" - since watching "tv/shows/movies" is many times a "group activity".
