I'm not sure about the insight. But i hate the UI, UX of Lastpass. Why it's so hard to change for simplicty and ease of use ? Is it dark pattern, is it technically impossible due to technical architectural complexity, or tech debt,.. ?
At least the UI tells me something about the internal.
The login text input button overlay is often obscured by other elements with click triggers, in some cases making it unusable. Many sites don’t populate with the input button so you have to get the password using context menus.
I’ve trained 3-4 non-technical users on LastPass and none of them found it intuitive or easy.
I’ve managed it in a corporate environment for dozens of users who were younger and more tech savvy, for them it was mostly okay.
At least the UI tells me something about the internal.