I think the loss may not have been as much as you think; sure, nobody could buy tickets for a few hours, so theoretically the company lost millions of revenue during that time. But that assumes people wouldn't just try again later. Downtime does not, in practice, translate to losses I think.
I mean look at Twitter, which was famously down all the time back when it first launched due to it popularity and architecture. Did it mean people just stopped using Twitter? Some might, the vast majority and then some didn't.
Downtime isn't catastrophic or company-ending for online services. It may be for things in space or high-frequency trading software bankrupting the company, but that's why they have stricter checks and balances - in theory, in practice they're worse than most people's shitty CRUD webservices that were built with best practices learned from the space/HFT industries.
Even with HFT you’d have to have more than 50% of your trades go against you to lose any money, and you’ll probably have hedges, and losing some % of money will be within normal operation parameters. Shit happens! Links go down, hardware fails, bugs slip through no matter how diligent you are. (No I’m not looking to be hired by any HFT shops)
I mean look at Twitter, which was famously down all the time back when it first launched due to it popularity and architecture. Did it mean people just stopped using Twitter? Some might, the vast majority and then some didn't.
Downtime isn't catastrophic or company-ending for online services. It may be for things in space or high-frequency trading software bankrupting the company, but that's why they have stricter checks and balances - in theory, in practice they're worse than most people's shitty CRUD webservices that were built with best practices learned from the space/HFT industries.