It smells like corporate communication training. "Affirm the customer. Express t... | Hacker News

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		wnolens on March 14, 2025 \| parent \| context \| favorite \| on: Samsung Q990D unresponsive after 1020 firmware upd... It smells like corporate communication training. "Affirm the customer. Express that you hear their concerns and empathize"

account42 on March 17, 2025 [–]

Does this actually work on anyone though. It just always feels so artificial that it's off putting.

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