> I think the biggest problem in AI accuracy is expecting the AI to be better than a human.
If it's not better across at least one of {more accurate, faster, cheaper} then there is no business. You have to be offering one of the above.
And that applies both to humans and to existing tech solutions: an LLM solution must beat both in some dimension. Current flight booking interfaces are actually better than a human at all three: they're more accurate, they're free, and they're faster than trying to do the back and forth, which means the bar to clear for an agent is extremely high.
> Current flight booking interfaces are actually better than a human at all three
Only when you know exactly where to go. If you need to get to customers in 3 cities where order doesn't matter (ie the traveling salemen problem, though you are allowed to hit any city more than once) current solutions are not great. If you want to go on vacation but don't care much about where (almost every place with an airport would be an acceptable vacation, though some are better than others)
If it's not better across at least one of {more accurate, faster, cheaper} then there is no business. You have to be offering one of the above.
And that applies both to humans and to existing tech solutions: an LLM solution must beat both in some dimension. Current flight booking interfaces are actually better than a human at all three: they're more accurate, they're free, and they're faster than trying to do the back and forth, which means the bar to clear for an agent is extremely high.