Salesforce is B2B and a complex software. I wouldn’t expected them to layoff tha...

		saos 54 days ago \| parent \| context \| favorite \| on: Salesforce regrets firing 4000 experienced staff a... Salesforce is B2B and a complex software. I wouldn’t expected them to layoff that much support. Surprising. They should be empowering their support staff with AI tools to improve customer experiences. Though I’m a bit surprised they have that much support staff.

Customer experience is secondary to making the C-suite more money.