We’ve seen many times that platforms can be popular and widely disliked at the same time. Facebook is a clear example.
The difference there is it became hated after it was established and financially successful. If you need to turn free visitors in to paying customers, that general mood of “AI is bad and going to make me lose my job/fuck up society” is yet another hurdle OpenAI will have to overcome.
Yeah, every single big website is totally free. People have complex emotions toward Facebook, Instagram and TikTok, but they don't have to pull out their wallet. That's a bridge too far for many people.
It’s incorrect to point out that consumers have rejected AI.
The strategy here is more valid in my opinion. The value in AI is much more legible when the consumer uses it directly from their chat UI than whatever enterprises can come up with.
I can suggest many ways that consumers can use it directly from chat window. Value from enterprise use is actually not that clear. I can see coding but that’s about it. Can you tell me ways in which enterprises can use AI in ways that is not just providing their employees with chaggpt access?
Usually when I hear about people using ChatGPT they are usually just using it as a search engine that delivers summarized results. The average person wouldn't use email if they had to pay for it, good luck making money off of all of those visitors without just becoming another ad tech company competing with the other ad tech companies.
People like to complain about things, but consumers are heavily using AI.
ChatGPT.com is now up to the 4th most visited website in the world: https://explodingtopics.com/blog/chatgpt-users