It wasn't that it took a long time. It's that the interface showed a state as if all the mail was deleted. That could have been devastating.
We recently upgraded to paid Google Apps for Business and we didn't get any downtime. This is how it is supposed to work.
Unfortunately we also had irritating problems after the upgrade. We upgraded because our customer support email address had run out of mail quota. Paid google apps has a 10x higher quota, but upgrading to premium didn't increase it.
After ringing customer service they refused to increase it immediately and said that it would be increased "in a couple of months time".
Meanwhile hundreds of our customers were going unanswered.
I suppose I can imagine a scenario in which they would want to wait until after credit card chargeback window before lifting a quota limit, but their support department should understand the paralysis of a business offer to solve the problem.
We had to create a temporary support2@mycompany.com email and manually port email across which wasn't fun and played hell with our ticketing system.
We recently upgraded to paid Google Apps for Business and we didn't get any downtime. This is how it is supposed to work.
Unfortunately we also had irritating problems after the upgrade. We upgraded because our customer support email address had run out of mail quota. Paid google apps has a 10x higher quota, but upgrading to premium didn't increase it.
After ringing customer service they refused to increase it immediately and said that it would be increased "in a couple of months time".
Meanwhile hundreds of our customers were going unanswered.
I suppose I can imagine a scenario in which they would want to wait until after credit card chargeback window before lifting a quota limit, but their support department should understand the paralysis of a business offer to solve the problem.
We had to create a temporary support2@mycompany.com email and manually port email across which wasn't fun and played hell with our ticketing system.