I once ordered an XBox Live Membership Card from them. I ended up getting an empty envelope. Imagine shaking the envelope furiously and holding it up against the sun to see if something drops.
Contacted the customer service, they asked me to email the picture of the desperately ripped open envelope. Once done, they finally sent another one. Well nothing really to complaint about but it was still weird receiving an empty package with extra padding.
Wait so when you realized the envelope was empty you went into a rage and shook it furiously, then held it up against the sun so you could see through it?
Its one of those instincts, like when you realize there is no money in your wallet you still dig through it or hold it upside down and shake it. There was no rage involved, just disbelief, also since all I was looking for was a 16 digit code, there was also possibility it might have been in a fortune cookie styled paper.
Contacted the customer service, they asked me to email the picture of the desperately ripped open envelope. Once done, they finally sent another one. Well nothing really to complaint about but it was still weird receiving an empty package with extra padding.