Governments should be in the customer service business. Typically, they provide many services that, if they were provided by private companies, which they very well could be, would be customer service oriented. The concept that a government employees such as police are not working for the people is exactly what's wrong with the attitudes surrounding police in the United States. They are providing a service that we pay for as taxpayers, and theoretically, we are their employers, or customers.
You're not a customer because you're being forced to pay. You have no choice in the matter. If they provide really really bad service you still have to pay.
Sure, that's the situation in a monopoly. It's not that we're not in a customer role, just that we're poorly served customers of a monopoly where management doesn't seem to understand for whom they're working. If the whole system wasn't sondysfunctional, poor service would be addressed by our elected representatives, who are supposed to be properly planning government services for us.
Government services are by definition a monopoly because there is only one government in your country. It's a bit worse, though. If there's a monopoly on electricity I can just stop paying and get a generator. If there is a monopoly on air flights I could drive or take a boat. However, if I stop paying the government I go to prison.
