Almost all of our current customers are using us to offer health benefits to their employees for the first time.
I understand there is frustration with the larger healthcare system. No question there are large, systemic challenges. We saw a problem that SMBs weren't offering health benefits, and felt like there was a solution to help them. That seemed preferable to waiting on the sidelines for a complete overhaul of US healthcare.
That's the thing: Your customers shouldn't even be part of the equation.
Healthcare is a HUMAN right, not a workers right or a "if you have enough money to pay for it" right.
Ideally, your customers and their employees shouldn't have to worry about this at all. You are just another middleman standing between human beings and their health.
I see no reason you should exist. You aren't innovating or making the world better. Clearly your purpose extends no further than to create profits for shareholders.
Please stop taking HN threads into generic ideological flamewar. These angry, generic discussions are all the same, and not what this site is for. We've had to ask you about this repeatedly already.
I understand there is frustration with the larger healthcare system. No question there are large, systemic challenges. We saw a problem that SMBs weren't offering health benefits, and felt like there was a solution to help them. That seemed preferable to waiting on the sidelines for a complete overhaul of US healthcare.