It says I can't see go to the webpage because I'm not using a supported browser. I'm using Firefox 3 on linux. However, I can see the webpage if javascript is off, but not much is there.
I'm getting the same thing, which isn't surprising since I'm using Opera. In general, I think it's fine to say "browser not supported" if that's the case, but it's nice to have a "Try anyway" link. There are too many sites that work fine with a given browser but refuse the user a chance to try. If you give the user a choice, the worst case is that the site really is broken with their browser, and they say "Hmpf, guess they're right" and move on.
I suppose there's a potentially worse case where the site is broken in some subtle way that causes data corruption or the like, but I can't imagine there are many webapps where this is a serious concern.
If you get errors reported like this to your customer support, try answering with a more personable response. The way you phrased this comes off as dismissive and doesn't specifically address the issue reported.
Would you have preferred "You use a niche browser on a niche operating system which our analytics indicates less than 1 out of 10,000 visitors use, accordingly, we're spending our engineering resources elsewhere and I would not expect resolution of this anytime soon. Toodles"?
Actually, yes. That's way more personable and less canned. I also said, "if you get emails like this" meaning similar in nature, not necessarily subject matter.
