That's good news, but I'm still forming my opinion about Newegg. I've only ordered three times from them, but allow me this comparison:
I never received a product from Amazon that didn't match its description. That doesn't mean these don't exist.
I recently received an item from Newegg that didn't match the description. The page has since been removed and it was changed in Google Cache too. It was a 1000W PSU which was supposed to have 8x6+2 PCI-E connectors, but it really only has 6.
Also, upon checkout Newegg informed me that I could spare the 17$ of express shipping since they could deliver the goods in the same time with standard shipping. The delivery took 9 days. This never happens on Amazon.
I received an item from amazon that didn't match the description. It was supposed to be a spray bottle of mineral oil to kill plant mites. When it came it was just the oil, but not in the spray bottle. I emailed amazon to let them know and said I didn't want to return the produce since I had a spare spray bottle; I just wanted them to correct their catalogue. The csr thanked me, said he or she would contact their catalogue team, and (unprompted) refunded 1/2 the purchase amount without my asking.
This is part of the reason I made 35 purchases last year from amazon.
Good. I have wondered if I should call Newegg to complain. I really only need 6x6+2 connectors, but I still feel like I was cheated. Not only does the PSU only have 6 connectors, two of them share the same rail. One wire splits in two at the end, and 4 wires are independent. Nowhere was this mentioned.
I'm not sure how, if ever, this will affect my graphics card.
NewEgg sent me 1000 dollar Titan GPUs late, despite me paying extra for 1 day shipping. The box came with a huge hole in it and one Titan, out of the three that I ordered, was missing. I called up customer support and they dicked around and finally said they would send me new ones' overnight. Well I didn't get the GPUs for two weeks because they waited until they got the holed up package back. I would never order from NewEgg again, Amazon has amazing customer support and NewEgg just pales in comparison. Plus I would think that any box with NewEgg on the side of t, is more likely to be ransacked during shipment.
I once ordered an XBox Live Membership Card from them. I ended up getting an empty envelope. Imagine shaking the envelope furiously and holding it up against the sun to see if something drops.
Contacted the customer service, they asked me to email the picture of the desperately ripped open envelope. Once done, they finally sent another one. Well nothing really to complaint about but it was still weird receiving an empty package with extra padding.
Wait so when you realized the envelope was empty you went into a rage and shook it furiously, then held it up against the sun so you could see through it?
Its one of those instincts, like when you realize there is no money in your wallet you still dig through it or hold it upside down and shake it. There was no rage involved, just disbelief, also since all I was looking for was a 16 digit code, there was also possibility it might have been in a fortune cookie styled paper.
I did not sign, I refused the package. I called them afterwards to let them know, and emailed them a picture I took at the post office before I refused the package. They still dicked around and did not treat me respectfully. I ended up buying the GPUs elsewhere and having NewEgg refund me my purchase amount for ren-(egg)-ing on the 1-day shipping.
I'm not discounting your experience -- by all means, let it inform your future purchases -- but as someone who's been happily ordering from NewEgg for over a decade, suggesting your single bad NewEgg purchase could possibly be representative and/or forming a judgment based on that is... hard to swallow.
You got a raw deal. Once. It's good to share, but it'd be far more useful to know what the product was or who fulfilled it. If it was NewEgg, that'd be good to know, too (I don't know if they sell things that other companies fulfill; it's become so common that I assume it's happening everywhere) but what little you've provided says not nearly enough to draw a conclusion.
I think I've been careful enough to mention it's not the death sentence for NewEgg. I will definitely be ordering from them again, it's just that in 5 years of Amazon, never has this happend. It took NewEgg only 3 shipments to slightly mess up.
And I should mention that I've ordered this from NewEgg Canada.
I've used NewEgg for about 9 years now, and have built several boxes during that span. I did receive some bad RAM once, but they shipped the replacement the same week, and have been really good about refunds in the past.
Mistakes happen, but they've been really good to me when I run into issues. Much easier to return stuff than Amazon, where they often only refund a percentage of the value of the item being returned (plus shipping).
From my limited experience, Amazon is behind the customer experience while NewEgg is mainly behind low prices for computer parts, and that's about it. I'd say that you feel the difference when the 'limited' experiences occur, because good support only really matters when there are problems.
Precisely, although occasionally Amazon has cheaper or equal prices as Newegg on computer parts -- so it's preferential to choose Amazon for that better support in those cases.
Let me preface this and say I buy from both Amazon and Newegg. I have even purchased from newegg when they were just a brick and mortar store. I have never had an issue from either outside of 1 item being wrong from newegg. I ordered 10' male to male display-port cable. When it arrived it was male to female. I called their customer support and informed them of the issue. It was a quick no hassle response from the CSR who sent me a new one. Except when I got the new one (for free) it was again the wrong one. Here's the kicker, I informed the CSR that it was probably labeled wrong in the warehouse before they issued a replacement. And I guess I was right. I even checked my order and it indicated male to male.
If anybody from newegg is reading this, I would suggest you work on using your CSR's more effectively. Maybe even reward them for fixing issues in your supply chain.
I never received a product from Amazon that didn't match its description. That doesn't mean these don't exist.
I recently received an item from Newegg that didn't match the description. The page has since been removed and it was changed in Google Cache too. It was a 1000W PSU which was supposed to have 8x6+2 PCI-E connectors, but it really only has 6.
Also, upon checkout Newegg informed me that I could spare the 17$ of express shipping since they could deliver the goods in the same time with standard shipping. The delivery took 9 days. This never happens on Amazon.